Terms & Conditions
TERMS & CONDITIONS
We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.
Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team (email@example.com)
To shop with us, you need to:
•be at least 16 years old;
•have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
•be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
Placing an order
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.
All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.
Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we think there’s something not right, going on with an order or an account. If this happens to you and you think we’ve made a mistake, get in touch with Customer Care and they’ll be happy to speak to you about it.
Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.
We work hard to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.
Please note working days exclude Sundays and UK Bank holidays.
Get in touch with Customer Care if you have any issues or questions.
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt with the original tags still attached, in the case of returns by post, please return to Ashcourt House, 60 Cottingham Road, Hull, HU6 7SD. Refunds will be credited to your original method of payment, within 28 days.
Your statutory rights are not affected by our returns policy.